Importance of chatbot in Nigeria business The Rise of Chatbots: Transforming Nigerian Businesses Through Automation and Smart Customer Engagement Introduction: A New Era for Nigerian Businesses As developers and digital innovators in Nigeria, we are witnessing a remarkable shift in the way businesses operate and interact with customers. In a country known for its vibrant entrepreneurial spirit — from roadside vendors to large conglomerates — there is now an increasing embrace of automation and digital customer engagement tools. At the heart of this transformation lies one of the most significant innovations: chatbots. These intelligent, automated conversational agents are revolutionizing how Nigerian businesses provide support, drive sales, and collect valuable market insights. Whether on WhatsApp, Facebook Messenger, Telegram, or embedded on websites, chatbots are quickly becoming the secret weapon of forward-thinking companies across Nigeria. Why Are Nigerian Businesses Turning to Chatbots? 1. The Demand for 24/7 Customer Service …